Terms and Conditions of Service - English Club: VALIDITY, DURATION, AND CAPACITY 1. The English Club is valid for a maximum of 4 weeks on business days. The available hours are from Monday to Friday, on business days from 7 AM to 1 PM and from 4 PM to 9 PM Colombian time, and Saturdays from 9 AM to 12 PM Colombian time. 2. The student may request the start date with one of our advisors or it will automatically be enabled the same week in which the payment is made. 3. The maximum capacity is 4 students. 4. Each session lasts 1 hour (between 50 and 60 minutes). REGISTRATION, RETURNS, AND TRANSFER 5. Once payment has been made and the first class has started, no refunds will be allowed. 6. The student may exchange their remaining classes by switching the mode (group/personalized) or transferring the remaining classes. MAKE-UP SESSIONS 7. If unable to attend a session at the scheduled time, the student may reschedule their session by cancelling at least 6 hours in advance. There will be no make-up for expired classes under any circumstances. FREEZING 8. If needed, the student may request to freeze their monthly plan for 1 to 5 days through our communication channels. This freeze is executed only once and is not cumulative. The student must contact administracion@tutok.com.co to extend the validity date on the platform. METHODOLOGY 9. About the nature of the English Club: the methodology of this course is conversational and functional, the material focuses on the lexical and prosodic resources of the language. The level of the student is not necessarily identical to that of other students, as each progresses individually. Levels are divided into: Beginner, Basic, Pre-Intermediate, Intermediate, and Advanced. Customized Course 1. In case of cancellations, the student may notify the teacher 2 hours in advance of the session directly by explaining the situation that prevents them from attending class. If the notice is given less than 2 hours before the session, it will be considered attended unless it involves a fortuitous situation. 3. A make-up class will be provided within the validity month at a time agreed upon by the student and the teacher. If the cancellation is due to critical situations involving illness, death of a relative, accidents, or emergencies that require the student's immediate attention, the end date will be extended. The student must prove this situation through an excuse or any written document that validates the mentioned information. 4. If cancellations are made by the teacher due to extraordinary circumstances, the session will be rescheduled beyond the agreed end date. 5. Any issues related to payments will be discussed directly with Tutok's administration or sales department; under no circumstances will the teacher receive money from the student. 6. The fee stated here is valid until December 31, 2024.

Terms and Conditions of Service - Customized Course: 1. Once payment has been made and the first class has started, no refunds will be allowed. 2. The student may exchange their remaining classes by switching the mode (group/personalized) or transferring the remaining classes. In case of cancellations, the student may notify the teacher 2 hours in advance of the session directly by explaining the situation that prevents them from attending class. If the notice is given less than 2 hours before the session, it will be considered attended unless it involves a fortuitous situation. 3. A make-up class will be provided within the validity month at a time agreed upon by the student and the teacher. If the cancellation is due to critical situations involving illness, death of a relative, accidents, or emergencies that require the student's immediate attention, the end date will be extended. The student must prove this situation through an excuse or any written document that validates the mentioned information. 4. If cancellations are made by the teacher due to extraordinary circumstances, the session will be rescheduled beyond the agreed end date. 5. Any issues related to payments will be discussed directly with Tutok's administration or sales department; under no circumstances will the teacher receive money from the student. 6. The fee stated here is valid until December 31, 2024.